The DNA of Customer Experience: How Emotions Drive Value
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US$17.34
Price when purchased online
Free shipping
Free 30-day returns
Sold and shipped by www.neuewegebeschreiten.de
Free 30-day returns Details
Product details
| Management number | 233615801 | Release Date | 2026/06/27 | List Price | US$17.34 | Model Number | 233615801 | ||
|---|---|---|---|---|---|---|---|---|---|
| Category | |||||||||
As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns. Read more
| ISBN10 | 1349352373 |
|---|---|
| ISBN13 | 978-1349352371 |
| Edition | 1st ed. 2007 |
| Language | English |
| Publisher | Palgrave Macmillan |
| Dimensions | 5.51 x 0.43 x 8.5 inches |
| Item Weight | 8.1 ounces |
| Print length | 206 pages |
| Publication date | August 27, 2016 |
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